Universität Wien

040016 KU Service Science (MA) (2019S)

4.00 ECTS (2.00 SWS), SPL 4 - Wirtschaftswissenschaften
Prüfungsimmanente Lehrveranstaltung

http://bwl.univie.ac.at/ebusiness/lehre/
Moodle

An/Abmeldung

Hinweis: Ihr Anmeldezeitpunkt innerhalb der Frist hat keine Auswirkungen auf die Platzvergabe (kein "first come, first served").

Details

max. 40 Teilnehmer*innen
Sprache: Englisch

Lehrende

Termine (iCal) - nächster Termin ist mit N markiert

Freitag 01.03. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 08.03. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 15.03. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 22.03. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 29.03. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 05.04. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 12.04. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 03.05. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 10.05. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 17.05. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 24.05. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 31.05. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 07.06. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 14.06. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 21.06. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 28.06. 18:30 - 20:00 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock

Information

Ziele, Inhalte und Methode der Lehrveranstaltung

Services Science is the interdisciplinary application of:
• science,
• engineering, and
• management

for the purpose of improving services.

Services Science contributes to the systematic innovation and improved productivity, and is the guiding force for the improvement of services through improved
• predictability in the productivity,
• quality,
• performance,
• compliance,
• development,
• reusability of knowledge, and
• operational innovation in services.

Accordingly, the objective of the “Service Science” course of is to provide students with the qualitative and quantitative skills necessary to model key decisions and performance metrics associated with services, including
• management of resources,
• distribution of goods and services to customers, and
• analysis and design of service systems.

This course covers several aspects of Service Science including:
• service systems,
• modeling,
• Innovation,
• service-oriented architectures,
• services economics

Art der Leistungskontrolle und erlaubte Hilfsmittel

Assessment main purposes are to encourage course students learning, to make judgements about student achievements, and to monitor the effectiveness of the learning environment.

The following rules are used when grading this course:
• If student can be awarded credit for the modules studied
• If student did enough to move on to the next stage of the course
• If student did enough to pass the course
• If student need reassessment
• If student is eligible to receive a merit or distinction

Mindestanforderungen und Beurteilungsmaßstab

• Final report in “ppt and word” format – 20%
• Presentation of findings in class – 20 %
• Make a short description and find relevant data - 15%
• Find relevant literature - 15%
• Build a math model - 15%
• Tests/Experiments with model and Conclude results - 15%

Prüfungsstoff

• Comprehend how researchers and practitioners are defining services and service science
• Comprehend service science through own experiences
• Understand theories that are emerging in the area of service science and identify current limitations in applying those theories
• Distinguish the multidisciplinary aspects of service science
• Describe ways in which technology is providing innovations in services
• Relate modeling techniques to services and service systems

Literatur

Daskin, Mark S., Service Science, 1. Edition, John Wiley & Sons, November 2010.
Katzan Harry Jr, Service Science: Concepts, Technology, Management, iUniverse, Incorporated, November 2008.
Maglio Paul and Spohrer Jim, Fundamentals of service science, Journal of the Academy of Marketing Science, Vol. 36, Iss. 1, 2008.
Machuca, J.A.D., González-Zamora, M. del M., Aguilar-Escobar, V.G., 2007. Service Operations Management research. Journal of Operations Management 25, 585–603. https://doi.org/10.1016/j.jom.2006.04.005
Cardoso J, Fromm H, Nickel S, Satzger G, Studer R, Weinhardt C (eds) (2015) Fundamentals of Service Systems, 1st ed. 2015 edition. Springer, New York, NY
Cinquini L, Minin AD, Varaldo R (eds) (2013) New Business Models and Value Creation: A Service Science Perspective, 2013 edition. Springer, Milano
Demirkan H, Spohrer JC, Krishna V (eds) (2011b) The Science of Service Systems, 2011 edition. Springer, New York, NY
Huo J, Hong Z (2013b) Service Science in China, 2013 edition. Springer, Heidelberg
Ivanov I, Sinderen M van, Shishkov B (eds) (2012) Cloud Computing and Services Science, 2012 edition. Springer, New York
Kohtamäki M, Baines T, Rabetino R, Bigdeli AZ (eds) (2018) Practices and Tools for Servitization: Managing Service Transition, 1st ed. 2018 edition. Palgrave Macmillan, New York, NY
Kwan SK, Spohrer JC, Sawatani Y (eds) (2016) Global Perspectives on Service Science: Japan, 1st ed. 2016 edition. Springer, New York
Liu B (2014) Advances in Services Science and Services Information Technology. WIT Press / Computational Mechanics, S.l.
Macaulay LA, Miles I, Wilby J, Tan YL, Zhao L, Theodoulidis B (eds) (2014) Case Studies in Service Innovation, 2012 edition. Springer
Maglio PP, Kieliszewski CA, Spohrer JC, Lyons K, Patrício L, Sawatani Y (eds) (2018) Handbook of Service Science, Volume II, 1st ed. 2019 edition. Springer, Cham, Switzerland
Analyse des Gebiets Service Science und deren Bedeutung für KMU (German Edition): Roman Schäfer: 9783640669592: Amazon.com: Books. https://www.amazon.com/Analyse-Gebiets-Service-Science-Bedeutung/dp/3640669592/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1549881902&sr=1-53. Accessed 11 Feb 2019a

Zuordnung im Vorlesungsverzeichnis

Letzte Änderung: Mo 07.09.2020 15:28