040154 VK eBusiness and Service Science (2016S)
Prüfungsimmanente Lehrveranstaltung
Labels
An/Abmeldung
Hinweis: Ihr Anmeldezeitpunkt innerhalb der Frist hat keine Auswirkungen auf die Platzvergabe (kein "first come, first served").
- Anmeldung von Mi 17.02.2016 09:00 bis Do 31.03.2016 12:00
- Abmeldung bis Do 31.03.2016 23:59
Details
max. 40 Teilnehmer*innen
Sprache: Englisch
Lehrende
Termine (iCal) - nächster Termin ist mit N markiert
Freitag
04.03.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
18.03.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
08.04.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
15.04.
15:00 - 16:30
Seminarraum 1 Oskar-Morgenstern-Platz 1 Erdgeschoß
Freitag
22.04.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
29.04.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
06.05.
15:00 - 16:30
Seminarraum 1 Oskar-Morgenstern-Platz 1 Erdgeschoß
Freitag
13.05.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
20.05.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
27.05.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
03.06.
15:00 - 16:30
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
10.06.
15:00 - 16:30
Seminarraum 1 Oskar-Morgenstern-Platz 1 Erdgeschoß
Freitag
17.06.
15:00 - 16:30
Seminarraum 1 Oskar-Morgenstern-Platz 1 Erdgeschoß
Freitag
24.06.
15:00 - 16:30
Seminarraum 1 Oskar-Morgenstern-Platz 1 Erdgeschoß
Information
Ziele, Inhalte und Methode der Lehrveranstaltung
eBusiness becomes increasingly a vital driving paradigm in modern economies. Its elements and principles are employed in almost business processes and daily operations, up to the strategic decision-making levels. eBusiness by the enterprises is associated with many different domains, namely: with manufacturing operations, e-tracking, e-payment and transaction processing, distribution channels, portfolio management, supply chain management, authority regulations, and also business and technological applications.On the other hand, service business is a business that offers services directly to consumers or other businesses. The service sector is active all over the world, and companies have interactions with such businesses commonly and on a daily basis. Companies can also have units offering services additionally to products.Thus, the course explores the landscape of eBusiness and Service Science, their common interdisciplinary approaches to services comprehensive investigation and assessment.Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.
Art der Leistungskontrolle und erlaubte Hilfsmittel
Mindestanforderungen und Beurteilungsmaßstab
1 - Report in ppt format (20 slides minimum) 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
5 - Class presence 5%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
5 - Class presence 5%
Prüfungsstoff
Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.Content
eBusiness and Service Science Definitions
Service Business and Business Services
eBusiness Service Models
eBusiness Services Management
eBusiness Service Value and Valuation
eBusiness Services and Customer Relationships Management
eBusiness Service Systems and Architectures
eBusiness and Service Science Definitions
Service Business and Business Services
eBusiness Service Models
eBusiness Services Management
eBusiness Service Value and Valuation
eBusiness Services and Customer Relationships Management
eBusiness Service Systems and Architectures
Literatur
1. Gang Xiong, Zhong Liu, Xi-Wei Liu, Fenghua Zhu, Dong Shen, Service Science, Management, and Engineering - Theory and Applications, Academic Press, Elsevier, 2012, ISBN13: 978-0-12-397037-4.
2. Garry Lee, E-Commerce, E-Business and E-Service, CRC Press, Taylor&Francis Group, 2014, ISBN 9781138026469.
3. N. Delener, Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, IGI Global, January, 2012, ISBN13: 9781466600775, DOI: 10.4018/978-1-4666-0077-5.
4. Princely Ifinedo Ed., E-Business - Applications and Global Acceptance, InTech, 2012, ISBN 978-953-51-0081-2. www.intechopen.com/books/e-business-applications-and-global-acceptance
5. Frances Frei, Anne Morriss, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Harvard Business Review Press, 2012, ISBN-13: 978-1422133316.
6. Thomas Fischer, Heiko Gebauer, Elgar Fleisch, Service Business Development - Strategies for Value Creation in Manufacturing Firms, Cambridge University Press, 2012, ISBN: 9781139136730, DOI: dx.doi.org/10.1017/CBO9781139136730
7. Cinquini, Lino, Di Minin, Alberto, Varaldo, Riccardo (Eds.), New Business Models and Value Creation: A Service Science Perspective, Springer, 2013, ISBN 978-88-470-2838-8.
2. Garry Lee, E-Commerce, E-Business and E-Service, CRC Press, Taylor&Francis Group, 2014, ISBN 9781138026469.
3. N. Delener, Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, IGI Global, January, 2012, ISBN13: 9781466600775, DOI: 10.4018/978-1-4666-0077-5.
4. Princely Ifinedo Ed., E-Business - Applications and Global Acceptance, InTech, 2012, ISBN 978-953-51-0081-2. www.intechopen.com/books/e-business-applications-and-global-acceptance
5. Frances Frei, Anne Morriss, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Harvard Business Review Press, 2012, ISBN-13: 978-1422133316.
6. Thomas Fischer, Heiko Gebauer, Elgar Fleisch, Service Business Development - Strategies for Value Creation in Manufacturing Firms, Cambridge University Press, 2012, ISBN: 9781139136730, DOI: dx.doi.org/10.1017/CBO9781139136730
7. Cinquini, Lino, Di Minin, Alberto, Varaldo, Riccardo (Eds.), New Business Models and Value Creation: A Service Science Perspective, Springer, 2013, ISBN 978-88-470-2838-8.
Zuordnung im Vorlesungsverzeichnis
Letzte Änderung: Mo 07.09.2020 15:28