Universität Wien FIND
Achtung! Das Lehrangebot ist noch nicht vollständig und wird bis Semesterbeginn laufend ergänzt.

230157 SE India as the back-office of the world (2015S)

Working conditions and trade unionism in call centres and business process outsourcing

4.00 ECTS (2.00 SWS), SPL 23 - Soziologie
Prüfungsimmanente Lehrveranstaltung

Prof. Ernesto Noronha


Hinweis: Ihr Anmeldezeitpunkt innerhalb der Frist hat keine Auswirkungen auf die Platzvergabe (kein "first come, first served").


max. 35 Teilnehmer*innen
Sprache: Deutsch


Termine (iCal) - nächster Termin ist mit N markiert

Freitag 24.04. 13:15 - 16:00 Seminarraum H10, Rathausstraße 19, Stiege 2, Hochparterre
Montag 29.06. 09:00 - 13:00 Seminarraum H10, Rathausstraße 19, Stiege 2, Hochparterre
Montag 29.06. 14:00 - 18:00 Seminarraum H10, Rathausstraße 19, Stiege 2, Hochparterre
Dienstag 30.06. 09:45 - 18:15 Prominentenzimmer Hauptgebäude, Tiefparterre Hof 4
Mittwoch 01.07. 09:00 - 11:00 Seminarraum H10, Rathausstraße 19, Stiege 2, Hochparterre


Ziele, Inhalte und Methode der Lehrveranstaltung

In recent decades economic development was characterized by an expansion of transnational value chains and the digitization of information and work. In this global restructuring of work-organization India plays an important role. Because of low labour costs and a well-educated English-speaking workforce business process outsourcing (BPO) became an important part of the Indian economy. The characteristics of these emerging jobs and the working conditions in this field are analysed in this course. Workers are not only seen as passive victims. Rather, labour agency is also taken seriously. The main questions are: What are the job characteristics in the Indian BPO sector? How do workers experience this new form of labour? What are the individual and collective reactions of workers? How can trade unions improve working conditions?

Art der Leistungskontrolle und erlaubte Hilfsmittel

Participation in discussions, summarizing texts, writing an essay

Mindestanforderungen und Beurteilungsmaßstab

The case of India provides a valuable example for understanding global work organization. Especially the perspective of emerging nations is often inadequately covered in the European context. Students should get better knowledge about the global restructuring of work and about the connectedness of economic processes in a globalized economy.


Lecture, discussions, working with texts


Noronha, Ernesto, Premilla D'Cruz (2009): Employee identity in Indian call centres: The notion of professionalism. New Delhi: Sage/Response
Noronha, Ernesto, Premilla D'Cruz, Phil Taylor and Dora Scholarios (2011): The experience of work in India’s domestic call centre industry.International Journal of Human Resource Management. (Early online edition published 1 June 2011 -DOI:10.1080/09585192.2011.561216)
Noronha, Ernesto, Premilla D'Cruz, Phil Taylor and Dora Scholarios: 'From boom to where? : the impact of crisis on work and employment in Indian BPO'.New Technology, Work and Employment
Noronha, Ernesto, Premilla D'Cruz (2013): Hope to Despair: The Experience of Organizing Indian Call Centre Employees,Indian Journal of Industrial Relations, 48 (3): 471-486, 2013.

Zuordnung im Vorlesungsverzeichnis

Letzte Änderung: Mi 15.12.2021 00:23