Universität Wien FIND

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040043 KU eServices (MA) (2018S)

4.00 ECTS (2.00 SWS), SPL 4 - Wirtschaftswissenschaften
Prüfungsimmanente Lehrveranstaltung



max. 50 Teilnehmer*innen
Sprache: Englisch


Termine (iCal) - nächster Termin ist mit N markiert

Mittwoch 14.03. 09:45 - 13:00 Seminarraum 16 Oskar-Morgenstern-Platz 1 3.Stock
Mittwoch 11.04. 09:45 - 13:00 Seminarraum 16 Oskar-Morgenstern-Platz 1 3.Stock
Mittwoch 25.04. 09:45 - 13:00 Seminarraum 16 Oskar-Morgenstern-Platz 1 3.Stock
Mittwoch 09.05. 09:45 - 13:00 Hörsaal 16 Oskar-Morgenstern-Platz 1 2.Stock
Mittwoch 23.05. 09:45 - 13:00 Hörsaal 16 Oskar-Morgenstern-Platz 1 2.Stock
Mittwoch 06.06. 09:45 - 13:00 Seminarraum 16 Oskar-Morgenstern-Platz 1 3.Stock
Mittwoch 27.06. 09:45 - 13:00 Hörsaal 16 Oskar-Morgenstern-Platz 1 2.Stock


Ziele, Inhalte und Methode der Lehrveranstaltung

The eServices (electronic services) is the idea that the World Wide Web is moving beyond eBusiness and eCommerce - into a new phase where many business services are provided via the Web. eGovernment is an example for a non-commercial online service that is provided by the government.
As an umbrella term for services over the Internet, eServices includes different activities such as electronic business transactions for handling online orders, application hosting by Application Service Providers (ASPs) and any processing capability that is obtainable on the Web. By using this e-services concept, any application program is a potential eService, and Internet service providers (ISPs) as well as other companies serve as logical distributors or access points for such services.

Despite different definitions of the eService concept, it can be argued that they all agree about the role of technology, especially the Internet, in facilitating the delivery of services. Such services are ubiquitous in everyday life and therefore for the entire society likewise. In recent years technologies like Smartphones enabled access to services everywhere at every time with further boosts the relevance of eServices.
Thus, the objective of this course is to provide an insight into the concept of eServices, their delivery channels and platforms, as well as management and engineering issues. At the end of the course, students will be able to understand the terminology and to classify ranges of eService applications. Additionally, students will acquire a competence in eServices and Service management. Besides, Students will be able to assess the quality of eServices (perform eServices business value assessment).
Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations related skills. Summative learning process assessment includes active participation in class activities. For formative learning assessment, a case study needs to be prepared in group and presented in class. Additionally a short mid-term exam and a final end exam will be held.
The course represents one sub-module covering 2 hours per week (4 ECTS) and is held during summer term.

Art der Leistungskontrolle und erlaubte Hilfsmittel

Performance will be evaluated according to following criteria:
Regular attendance is a prerequisite for passing the course.

Short mid-term exam (individual performance) 10%
Written case elaboration (group performance) 35%
Short in-class activities (individual/group performance) 20%
Final written exam (individual performance) 35%

Mindestanforderungen und Beurteilungsmaßstab

Following grading system is applied for evaluation:

(1) Sehr gut 87.5% - 100%
(2) Gut 75% - 87%
(3) Befriedigend 62.5% - 74.5%
(4) Genügend 50% - 62%
(5) Nicht Genügend Below 50%

If the prerequisite of achieving more than 50% according to the presented grading system is fulfilled, distinguished participation within class activities and on the learning platform is positively rewarded.


The lecture slides serve as key learning material. Additionally, selected articles and background material will be provided on the course platform.


Zuordnung im Vorlesungsverzeichnis

Letzte Änderung: Mo 07.09.2020 15:28