040117 VK eBusiness and eServices (2016S)
Prüfungsimmanente Lehrveranstaltung
Labels
https://bwl.univie.ac.at/ebusiness/team/kryvinska/universityofvienna/ebusiness-and-eservices-040117/
An/Abmeldung
Hinweis: Ihr Anmeldezeitpunkt innerhalb der Frist hat keine Auswirkungen auf die Platzvergabe (kein "first come, first served").
- Anmeldung von Mi 17.02.2016 09:00 bis Do 31.03.2016 12:00
- Abmeldung bis Do 31.03.2016 23:59
Details
max. 50 Teilnehmer*innen
Sprache: Englisch
Lehrende
Termine (iCal) - nächster Termin ist mit N markiert
http://bwl.univie.ac.at/ebusiness/lehre/
Freitag
04.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
18.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
08.04.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
15.04.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
22.04.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
29.04.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
06.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
13.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
20.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
27.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
03.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
10.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
17.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag
24.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Information
Ziele, Inhalte und Methode der Lehrveranstaltung
The objective of this course is to provide an insight into the concept of eBusiness&eServices, their delivery channels and platforms, as well as management and engineering issues. At the end of the course, students will be able to understand the terminology and to classify ranges of eBusiness&eService applications. They will be ensured with a competence in eBusiness&eServices and eBusiness Service Systems management and engineering issues (i.e., theoretical fundamentals, conceptual frameworks, and service ecosystems). They will also get expertise in eBusiness&eService composition and modeling. Further, the students will get an extended knowledge in eBusiness&eService architectures, platforms and delivery channels. Besides, they will be able to perform eBusiness&eServices business value assessment.Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.The course represents one sub-module covering 2 hours per week and is held during Summer and Winter terms; it counts 4 ECTS points.
Art der Leistungskontrolle und erlaubte Hilfsmittel
Mindestanforderungen und Beurteilungsmaßstab
1 - Report in ppt format (20 slides minimum) 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
5 - Class presence 5%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
5 - Class presence 5%
Prüfungsstoff
- eBusiness and eService Definitions
- eBusiness and eServices Management
- Service Systems for eBusiness&eService Engineering
- Services Architectures and Platforms for eBusiness
- eService Business Value and Valuation
- eBusiness&eServices and Cloud Computing
- eServices and eCommerce
- eBusiness and eServices Management
- Service Systems for eBusiness&eService Engineering
- Services Architectures and Platforms for eBusiness
- eService Business Value and Valuation
- eBusiness&eServices and Cloud Computing
- eServices and eCommerce
Literatur
Garry Lee, "E-Commerce, E-Business and E-Service", CRC Press 2014.
Godart, C., Gronau, N., Sharma, S., Canals, G. (Eds.), "Software Services for e-Business and e-Society", 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Series: IFIP Advances in Information and Communication Technology, Vol. 305, 2009.
In Lee, "Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions", IGI Global, 2014.
Ching M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence", 1 edition, Wiley, April 2010.
Daskin, Mark S., "Service Science", 1. Edition, John Wiley & Sons, November 2010.
Maglio, P., Kieliszewski, C, & Spohrer, J., "Handbook of Service Science", 2010.
Zhilin Yang, "Measuring E-Service Quality and Its Linkage to Customer Loyalty", LAP Lambert Acad. Publ., 2010.
Michael Bell, "Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture", Wiley, 2008.
Stefanie Paluch, "Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting", Applied Marketing Science, Gabler Research, Springer, 2011.
Papazoglou Michael, "Web Services: Principles and Technology", Prentice Hall; 1st Edition, September 2007.
Godart, C., Gronau, N., Sharma, S., Canals, G. (Eds.), "Software Services for e-Business and e-Society", 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Series: IFIP Advances in Information and Communication Technology, Vol. 305, 2009.
In Lee, "Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions", IGI Global, 2014.
Ching M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence", 1 edition, Wiley, April 2010.
Daskin, Mark S., "Service Science", 1. Edition, John Wiley & Sons, November 2010.
Maglio, P., Kieliszewski, C, & Spohrer, J., "Handbook of Service Science", 2010.
Zhilin Yang, "Measuring E-Service Quality and Its Linkage to Customer Loyalty", LAP Lambert Acad. Publ., 2010.
Michael Bell, "Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture", Wiley, 2008.
Stefanie Paluch, "Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting", Applied Marketing Science, Gabler Research, Springer, 2011.
Papazoglou Michael, "Web Services: Principles and Technology", Prentice Hall; 1st Edition, September 2007.
Zuordnung im Vorlesungsverzeichnis
Letzte Änderung: Mo 07.09.2020 15:28