Universität Wien

040117 VK eBusiness and eServices (2017S)

4.00 ECTS (2.00 SWS), SPL 4 - Wirtschaftswissenschaften
Prüfungsimmanente Lehrveranstaltung
Moodle

An/Abmeldung

Hinweis: Ihr Anmeldezeitpunkt innerhalb der Frist hat keine Auswirkungen auf die Platzvergabe (kein "first come, first served").

Details

max. 50 Teilnehmer*innen
Sprache: Englisch

Lehrende

Termine (iCal) - nächster Termin ist mit N markiert

  • Freitag 03.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 10.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 17.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 24.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 31.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 07.04. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 28.04. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 05.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 12.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 19.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 26.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 02.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 09.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 16.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 23.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
  • Freitag 30.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock

Information

Ziele, Inhalte und Methode der Lehrveranstaltung

The objective of this course is to provide an insight into the concept of eBusiness&eServices, their delivery channels and platforms, as well as management and engineering issues. At the end of the course, students will be able to understand the terminology and to classify ranges of eBusiness&eService applications. They will be ensured with a competence in eBusiness&eServices and eBusiness Service Systems management and engineering issues (i.e., theoretical fundamentals, conceptual frameworks, and service ecosystems). They will also get expertise in eBusiness&eService composition and modeling. Further, the students will get an extended knowledge in eBusiness&eService architectures, platforms and delivery channels. Besides, they will be able to perform eBusiness&eServices business value assessment.

Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.

The course represents one sub-module covering 2 hours per week and is held during Summer and Winter terms; it counts 4 ECTS points.

Art der Leistungskontrolle und erlaubte Hilfsmittel

Mindestanforderungen und Beurteilungsmaßstab

1 - Report in "ppt" format (20 slides minimum) 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%

Prüfungsstoff

- eBusiness and eService Definitions
- eBusiness and eServices Management
- Service Systems for eBusiness&eService Engineering
- Services Architectures and Platforms for eBusiness
- eService Business Value and Valuation
- eBusiness&eServices and Cloud Computing

Literatur

Garry Lee, "E-Commerce, E-Business and E-Service", CRC Press 2014.
Godart, C., Gronau, N., Sharma, S., Canals, G. (Eds.), "Software Services for e-Business and e-Society", 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Series: IFIP Advances in Information and Communication Technology, Vol. 305, 2009.
In Lee, "Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions", IGI Global, 2014.
Ching M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence", 1 edition, Wiley, April 2010.
Daskin, Mark S., "Service Science", 1. Edition, John Wiley & Sons, November 2010.
Maglio, P., Kieliszewski, C, & Spohrer, J., "Handbook of Service Science", 2010.
Zhilin Yang, "Measuring E-Service Quality and Its Linkage to Customer Loyalty", LAP Lambert Acad. Publ., 2010.
Michael Bell, "Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture", Wiley, 2008.
Stefanie Paluch, "Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting", Applied Marketing Science, Gabler Research, Springer, 2011.
Papazoglou Michael, "Web Services: Principles and Technology", Prentice Hall; 1st Edition, September 2007.

Zuordnung im Vorlesungsverzeichnis

Letzte Änderung: Mo 07.09.2020 15:28