Universität Wien FIND

Bedingt durch die COVID-19-Pandemie können kurzfristige Änderungen bei Lehrveranstaltungen und Prüfungen (z.B. Absage von Vor-Ort-Lehre und Umstellung auf Online-Prüfungen) erforderlich sein. Melden Sie sich für Lehrveranstaltungen/Prüfungen über u:space an, informieren Sie sich über den aktuellen Stand auf u:find und auf der Lernplattform moodle.

Weitere Informationen zum Lehrbetrieb vor Ort finden Sie unter https://studieren.univie.ac.at/info.

Achtung! Das Lehrangebot ist noch nicht vollständig und wird bis Semesterbeginn laufend ergänzt.

040117 VK eBusiness and eServices (2018S)

4.00 ECTS (2.00 SWS), SPL 4 - Wirtschaftswissenschaften
Prüfungsimmanente Lehrveranstaltung

An/Abmeldung

Details

max. 50 Teilnehmer*innen
Sprache: Englisch

Lehrende

Termine (iCal) - nächster Termin ist mit N markiert

Freitag 02.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 09.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 16.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 23.03. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 13.04. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 20.04. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 27.04. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 04.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 11.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 18.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 25.05. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 01.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 08.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 15.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 22.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Freitag 29.06. 16:45 - 18:15 Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock

Information

Ziele, Inhalte und Methode der Lehrveranstaltung

The objective of this course is to provide an insight into the concept of eBusiness&eServices, their delivery channels and platforms, as well as management and engineering issues. At the end of the course, students will be able to understand the terminology and to classify ranges of eBusiness&eService applications. They will be ensured with a competence in eBusiness&eServices and eBusiness Service Systems management and engineering issues (i.e., theoretical fundamentals, conceptual frameworks, and service ecosystems). They will also get expertise in eBusiness&eService composition and modeling. Further, the students will get an extended knowledge in eBusiness&eService architectures, platforms and delivery channels. Besides, they will be able to perform eBusiness&eServices business value assessment.

Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.

The course represents one sub-module covering 2 hours per week and is held during Summer and Winter terms; it counts 4 ECTS points.

Art der Leistungskontrolle und erlaubte Hilfsmittel

Mindestanforderungen und Beurteilungsmaßstab

1 - Report in "ppt" format (20 slides minimum) 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%

Prüfungsstoff

- eBusiness and eService Definitions
- eBusiness and eServices Management
- Service Systems for eBusiness&eService Engineering
- Services Architectures and Platforms for eBusiness
- eService Business Value and Valuation
- eBusiness&eServices and Cloud Computing

Literatur

Garry Lee, "E-Commerce, E-Business and E-Service", CRC Press 2014.
Godart, C., Gronau, N., Sharma, S., Canals, G. (Eds.), "Software Services for e-Business and e-Society", 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Series: IFIP Advances in Information and Communication Technology, Vol. 305, 2009.
In Lee, "Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions", IGI Global, 2014.
Ching M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence", 1 edition, Wiley, April 2010.
Daskin, Mark S., "Service Science", 1. Edition, John Wiley & Sons, November 2010.
Maglio, P., Kieliszewski, C, & Spohrer, J., "Handbook of Service Science", 2010.
Zhilin Yang, "Measuring E-Service Quality and Its Linkage to Customer Loyalty", LAP Lambert Acad. Publ., 2010.
Michael Bell, "Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture", Wiley, 2008.
Stefanie Paluch, "Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting", Applied Marketing Science, Gabler Research, Springer, 2011.
Papazoglou Michael, "Web Services: Principles and Technology", Prentice Hall; 1st Edition, September 2007.

Zuordnung im Vorlesungsverzeichnis

Letzte Änderung: Mo 07.09.2020 15:28