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040193 KU Service Science (MA) (2016W)
Prüfungsimmanente Lehrveranstaltung
Labels
An/Abmeldung
Hinweis: Ihr Anmeldezeitpunkt innerhalb der Frist hat keine Auswirkungen auf die Platzvergabe (kein "first come, first served").
- Anmeldung von Mo 12.09.2016 09:00 bis Mo 31.10.2016 14:00
- Abmeldung bis Mo 31.10.2016 14:00
Details
max. 50 Teilnehmer*innen
Sprache: Englisch
Lehrende
Termine (iCal) - nächster Termin ist mit N markiert
- Mittwoch 05.10. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 12.10. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 19.10. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 09.11. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 16.11. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 23.11. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 30.11. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 07.12. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 14.12. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 11.01. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Mittwoch 18.01. 13:15 - 14:45 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
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Mittwoch
25.01.
13:15 - 14:45
Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
Hörsaal 6 Oskar-Morgenstern-Platz 1 1.Stock
Information
Ziele, Inhalte und Methode der Lehrveranstaltung
Art der Leistungskontrolle und erlaubte Hilfsmittel
Performance will be evaluated according to following criteria:
- Regular attendance is a prerequisite for passing the course.
- Written case elaboration (35%)
- Case presentation in class (25%)
- Final written exam (40%)
- Regular attendance is a prerequisite for passing the course.
- Written case elaboration (35%)
- Case presentation in class (25%)
- Final written exam (40%)
Mindestanforderungen und Beurteilungsmaßstab
The following grading system is used:
87.5% - 100% = Sehr gut (1)
75% - 87% = Gut (2)
62.5% - 74.5% = Befriedigend (3)
50% - 62% = Genügend (4)
Below 50% = Nicht Genügend (5)If the prerequisite of >= 50% (according to above grading system) is fulfilled, distinguished participation and com-mitment in class and on the learning platform (discussion) is positively rewarded by pushing the respective student to the next grade level.
87.5% - 100% = Sehr gut (1)
75% - 87% = Gut (2)
62.5% - 74.5% = Befriedigend (3)
50% - 62% = Genügend (4)
Below 50% = Nicht Genügend (5)If the prerequisite of >= 50% (according to above grading system) is fulfilled, distinguished participation and com-mitment in class and on the learning platform (discussion) is positively rewarded by pushing the respective student to the next grade level.
Prüfungsstoff
The lecture slides serve as key learning material as well as articles and background material on current issues con-cerning corporate IT. Material will be available on the course platform.A major part of this course distinguishes the conceptions e-services, web services, IT services, and virtual ser-vices. In this context, the concept of service-oriented architecture (SOA) is introduced. SOA is a set of principles and methodologies for designing and developing software in the form of interoperable services. Web services make functional building blocks accessible over standard Internet protocols, which are independent of platforms and programming languages. Thereby, these services can represent either new applications or just wrappers around existing systems to make them network-enabled. From a business perspective, this course discusses SOAs requirements, benefits and challenges. Simultaneously, the basic SOA protocols are presented, in order to provide students an overview of the technical issues.The course is divided of four parts:Part 1: This part focuses on introducing a comprehensive set of definitions of service and service science. It includes materials that provide early definitions and thoughts on services. This survey of services is meant to pro-vide some context around the burgeoning study of services and impact on modern economies.Part 2: This part of the course will engage with topics relevant to the question, What are e-services?. First, e services will be presented from a theoretical perspective. Then, the requirements for information and communi-cation technologies (ICT) will be discussed.Part 3: This part of the course introduces information systems that support the central e-services along a business process. We thereby distinguish between access systems as well as support systems in the front and the back office, including, for instance, agent based systems, workflow management systems, workgroup support systems, etc.Part 4: The third part of this course first discusses the characteristics of e-services, web services, IT services and virtual services. Then the concept of service-oriented architecture (SOA) is introduced. SOA is a set of principles and methodologies for designing and developing software in the form of interoperable services. These interopera-ble services are often referred to as e-services; in most cases, though, we can speak of web services. Web services make functional building blocks accessible over standard Internet protocols, which are independent of platforms and programming languages. Thereby, these services can represent either new applications or just wrappers around existing systems to make them network-enabled. From a business perspective, this course dis-cusses SOAs requirements, benefits and challenges. Simultaneously, the basic SOA protocols are presented, in order to provide students a good overview of the technical issues.
Literatur
Further readings:- Erl, Thomas (2005). Service-Oriented Architecture: Concepts, Technology & Design. Upper Saddle River, NJ: Pren-tice Hall. Chapters 3-6.- Fitzsimmons, James A. (2010). Service management: operations, strategy, and information technology. New York, NY: Mc Graw Hill.- McGovern, James, Tyagi, Sameer, Stevens, Michael, & Mathew, Sunil (2003). Java Web Services Architecture. San Francisco, CA: Morgan Kaufmann. Chapters 1-7.- Santos, Jessica (2003). E-service quality: a model of virtual service quality dimensions. Managing Service Quality, 13(3). pp 233-246.- Singh, Mohini (2002). E-services and their role in B2C e-commerce. Managing Service Quality, 12(6). pp 443-446.
Zuordnung im Vorlesungsverzeichnis
Letzte Änderung: Mo 07.09.2020 15:28
Despite different definitions of the e-service concept, it can be argued that they all agree about the role of tech-nology in facilitating the delivery of services. And, the Internet is the main channel of e-service delivery. And as such online services are ubiquitous in everyday life, these are also important for the entire society.The objective of this course on Service Science is to provide an insight into the concept of e-services, their delivery channels and platforms, as well as management and engineering issues.
The course will cover topics such as the nature of services, the need for interdisciplinary approaches to services innovation, and the technology and tools needed to provide services innovation.After attending this course, students are able to:
- understand and critique the ways in which researchers and practitioners are defining services and service science;
- articulate the motivation behind the study of service science and relate their own experiences to the study of it;
- apply theories that are emerging in the area of service science and identify current limitations in applying those theories;
- understand the importance of the different e-services alongside a business process, and the interrelations of those;
- understand the characteristics of e-services, web services, IT services and virtual services;
- understand the challenges and benefits of SOA from a business and a technological perspective.A particular emphasis will be put on current practices and systems as well on future developments. Students will be able to discuss and reason about the strategic importance of Service Science.