030017 KU Business and workplace mediation (2023S)
Continuous assessment of course work
Labels
Weitere Infos sind auf unserer Website zvr.univie.ac.at zu finden.
Registration/Deregistration
Note: The time of your registration within the registration period has no effect on the allocation of places (no first come, first served).
- Registration is open from Tu 07.02.2023 00:01 to Tu 21.02.2023 23:59
- Deregistration possible until Tu 14.03.2023 23:59
Details
max. 40 participants
Language: German
Lecturers
Classes (iCal) - next class is marked with N
- Wednesday 08.03. 09:00 - 16:30 Seminarraum SEM43 Schottenbastei 10-16, Juridicum, 4.OG
- Tuesday 28.03. 09:00 - 16:30 Seminarraum SEM33 Schottenbastei 10-16, Juridicum, 3.OG
- Thursday 04.05. 09:00 - 16:30 Seminarraum SEM44 Schottenbastei 10-16, Juridicum 4.OG
Information
Aims, contents and method of the course
Assessment and permitted materials
Prüfungsimmanente LV
Minimum requirements and assessment criteria
P1/3: Active participation in the course: qualitative and quantitative contributions to the discussion, dialogue and cooperation with colleagues, participation in exercises.
1/3: Quality of group presentation: oral and written
1/3: annotated minutes of the course (group work)
1/3: Quality of group presentation: oral and written
1/3: annotated minutes of the course (group work)
Examination topics
Will be announced in the course.
Reading list
Recommended for preparation:
Lippmann, Eric (2019): Konfliktmanagement. In: Handbuch Angewandte Psychologie für Führungskräfte: Führungskompetenz und Führungswissen. E. Lippmann, A. Pfister und U. Jörg. (Hrsg.), Springer, 5. Auflage: S. 763-808 (Artikel wird im Moodle zur Verfügung gestellt)Optional:
Ropers, Norbert (2017): Basics of Dialogue Facilitation. Hrsg: B. Austin, A. Köhler and A. Kruck. Berlin, Tübingen, Berghof Foundation.
(Artikel zum Download: https://berghof-foundation.org/library/basics-of-dialogue-facilitation)Books:
Lederach, J.P. (2003/2014): The Little Book of Conflict Transformation. NY, NY, Good Books. (online frei verfügbar)Moore, C. W. (2014): The mediation process. Practical strategies for resolving conflict (Revised 3rd edition). San Francisco: Jossey-Bass. 4. AuflageArticle:
Mattl, C. (2011): Mediation in vielfältigen Unternehmen. In: Praxisbuch Diversity Management. N. Pauser und M. Wondrak. Wien, Facultas: 267-278.
(Artikel wird im Moodle zur Verfügung gestellt)Interdisciplinary journal:
perspektive mediation, Beiträge zur Konfliktkultur, https://www.verlagoesterreich.at/perspektive-mediation-1814-3695
Ist auch online über Zeitschriftendatenbanken zugänglich.
Lippmann, Eric (2019): Konfliktmanagement. In: Handbuch Angewandte Psychologie für Führungskräfte: Führungskompetenz und Führungswissen. E. Lippmann, A. Pfister und U. Jörg. (Hrsg.), Springer, 5. Auflage: S. 763-808 (Artikel wird im Moodle zur Verfügung gestellt)Optional:
Ropers, Norbert (2017): Basics of Dialogue Facilitation. Hrsg: B. Austin, A. Köhler and A. Kruck. Berlin, Tübingen, Berghof Foundation.
(Artikel zum Download: https://berghof-foundation.org/library/basics-of-dialogue-facilitation)Books:
Lederach, J.P. (2003/2014): The Little Book of Conflict Transformation. NY, NY, Good Books. (online frei verfügbar)Moore, C. W. (2014): The mediation process. Practical strategies for resolving conflict (Revised 3rd edition). San Francisco: Jossey-Bass. 4. AuflageArticle:
Mattl, C. (2011): Mediation in vielfältigen Unternehmen. In: Praxisbuch Diversity Management. N. Pauser und M. Wondrak. Wien, Facultas: 267-278.
(Artikel wird im Moodle zur Verfügung gestellt)Interdisciplinary journal:
perspektive mediation, Beiträge zur Konfliktkultur, https://www.verlagoesterreich.at/perspektive-mediation-1814-3695
Ist auch online über Zeitschriftendatenbanken zugänglich.
Association in the course directory
Last modified: Tu 07.03.2023 00:08
The students learn about the principles and possible applications of business mediation in Austria.The participants understand the process and structure of the mediation procedure.They can assess when and how intra- and inter-company business mediation can be used effectively and efficiently, also in comparison to other conflict management procedures.The students have practised important prerequisites and tools of mediation such as active listening and formulating open questions.Contents:Business mediation is introduced as an innovative conflict management procedure for conflicts in and between organisations. The special features of business mediation as well as the tasks, rights and obligations of the mediators and mediandes (parties) are elaborated. The differences and similarities to other company/organisational conflict management procedures are also highlighted.The legal provisions for business mediation in Austria are explored as well as the practical and actually used fields of application based on examples from the internal area such as so-called apprentice mediation and mediation according to the Disabled Persons Employment Act. The different perspectives of employers and employees will be highlighted in particular. On the inter-company level, we will look at the spectrum of mediation and hybrid procedures, for example, the Viennese mediation rules of the VIAC and pilot projects for business mediation at Austrian courts.Beyond these levels of content, we work with each other in dialogue in the course, both in the plenary and in the small groups. Dialogue versus debate as an attitude, method and procedure will be tried out together. Case studies are both discussed and practically experienced in a simulation as well as role plays.Methods:
Lectures and short theoretical inputs by the course leader;
Exercises and dialogue work in dyads, small groups and plenary;
Group work by students with presentations and short written papers;
Discussions, case analyses and guided reflections
Role plays, simulations