040117 VK eBusiness and eServices (2017S)
Continuous assessment of course work
Labels
Registration/Deregistration
Note: The time of your registration within the registration period has no effect on the allocation of places (no first come, first served).
- Registration is open from We 15.02.2017 09:00 to We 22.02.2017 12:00
- Registration is open from We 22.02.2017 16:25 to Fr 31.03.2017 17:00
- Deregistration possible until Fr 31.03.2017 23:59
Details
max. 50 participants
Language: English
Lecturers
Classes (iCal) - next class is marked with N
Friday
03.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
10.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
17.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
24.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
31.03.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
07.04.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
28.04.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
05.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
12.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
19.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
26.05.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
02.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
09.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
16.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
23.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Friday
30.06.
16:45 - 18:15
Seminarraum 14 Oskar-Morgenstern-Platz 1 2.Stock
Information
Aims, contents and method of the course
The objective of this course is to provide an insight into the concept of eBusiness&eServices, their delivery channels and platforms, as well as management and engineering issues. At the end of the course, students will be able to understand the terminology and to classify ranges of eBusiness&eService applications. They will be ensured with a competence in eBusiness&eServices and eBusiness Service Systems management and engineering issues (i.e., theoretical fundamentals, conceptual frameworks, and service ecosystems). They will also get expertise in eBusiness&eService composition and modeling. Further, the students will get an extended knowledge in eBusiness&eService architectures, platforms and delivery channels. Besides, they will be able to perform eBusiness&eServices business value assessment.Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.The course represents one sub-module covering 2 hours per week and is held during Summer and Winter terms; it counts 4 ECTS points.
Assessment and permitted materials
Minimum requirements and assessment criteria
1 - Report in "ppt" format (20 slides minimum) 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
Examination topics
- eBusiness and eService Definitions
- eBusiness and eServices Management
- Service Systems for eBusiness&eService Engineering
- Services Architectures and Platforms for eBusiness
- eService Business Value and Valuation
- eBusiness&eServices and Cloud Computing
- eServices and eCommerce
- eBusiness and eServices Management
- Service Systems for eBusiness&eService Engineering
- Services Architectures and Platforms for eBusiness
- eService Business Value and Valuation
- eBusiness&eServices and Cloud Computing
- eServices and eCommerce
Reading list
Garry Lee, "E-Commerce, E-Business and E-Service", CRC Press 2014.
Godart, C., Gronau, N., Sharma, S., Canals, G. (Eds.), "Software Services for e-Business and e-Society", 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Series: IFIP Advances in Information and Communication Technology, Vol. 305, 2009.
In Lee, "Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions", IGI Global, 2014.
Ching M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence", 1 edition, Wiley, April 2010.
Daskin, Mark S., "Service Science", 1. Edition, John Wiley & Sons, November 2010.
Maglio, P., Kieliszewski, C, & Spohrer, J., "Handbook of Service Science", 2010.
Zhilin Yang, "Measuring E-Service Quality and Its Linkage to Customer Loyalty", LAP Lambert Acad. Publ., 2010.
Michael Bell, "Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture", Wiley, 2008.
Stefanie Paluch, "Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting", Applied Marketing Science, Gabler Research, Springer, 2011.
Papazoglou Michael, "Web Services: Principles and Technology", Prentice Hall; 1st Edition, September 2007.
Godart, C., Gronau, N., Sharma, S., Canals, G. (Eds.), "Software Services for e-Business and e-Society", 9th IFIP WG 6.1 Conference on e-Business, e-Services and e-Society, I3E 2009, Series: IFIP Advances in Information and Communication Technology, Vol. 305, 2009.
In Lee, "Trends in E-Business, E-Services, and E-Commerce: Impact of Technology on Goods, Services, and Business Transactions", IGI Global, 2014.
Ching M. Chang, "Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence", 1 edition, Wiley, April 2010.
Daskin, Mark S., "Service Science", 1. Edition, John Wiley & Sons, November 2010.
Maglio, P., Kieliszewski, C, & Spohrer, J., "Handbook of Service Science", 2010.
Zhilin Yang, "Measuring E-Service Quality and Its Linkage to Customer Loyalty", LAP Lambert Acad. Publ., 2010.
Michael Bell, "Service-Oriented Modeling (SOA): Service Analysis, Design, and Architecture", Wiley, 2008.
Stefanie Paluch, "Remote Service Technology Perception and its Impact on Customer-Provider Relationships: An Empirical Exploratory Study in a B-to-B-setting", Applied Marketing Science, Gabler Research, Springer, 2011.
Papazoglou Michael, "Web Services: Principles and Technology", Prentice Hall; 1st Edition, September 2007.
Association in the course directory
Last modified: Mo 07.09.2020 15:28