040154 VK eBusiness and Service Science (2017S)
Continuous assessment of course work
Labels
Registration/Deregistration
Note: The time of your registration within the registration period has no effect on the allocation of places (no first come, first served).
- Registration is open from We 15.02.2017 09:00 to We 22.02.2017 12:00
- Registration is open from We 22.02.2017 12:01 to Fr 31.03.2017 23:59
- Deregistration possible until Fr 31.03.2017 23:59
Details
max. 40 participants
Language: English
Lecturers
Classes (iCal) - next class is marked with N
- Friday 03.03. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 10.03. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 17.03. 18:30 - 20:00 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 24.03. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 31.03. 18:30 - 20:00 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 07.04. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 28.04. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 05.05. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 12.05. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 19.05. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 26.05. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 02.06. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 09.06. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 16.06. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 23.06. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
- Friday 30.06. 15:00 - 16:30 Hörsaal 12 Oskar-Morgenstern-Platz 1 2.Stock
Information
Aims, contents and method of the course
eBusiness becomes increasingly a vital driving paradigm in modern economies. Its elements and principles are employed in almost business processes and daily operations, up to the strategic decision-making levels. eBusiness by the enterprises is associated with many different domains, namely: with manufacturing operations, e-tracking, e-payment and transaction processing, distribution channels, portfolio management, supply chain management, authority regulations, and also business and technological applications.On the other hand, service business is a business that offers services directly to consumers or other businesses. The service sector is active all over the world, and companies have interactions with such businesses commonly and on a daily basis. Companies can also have units offering services additionally to products.Thus, the course explores the landscape of eBusiness and Service Science, their common interdisciplinary approaches to services comprehensive investigation and assessment.Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.
Assessment and permitted materials
Minimum requirements and assessment criteria
1 - Report in ppt format (20 slides minimum) 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
2 - Presentation of findings in class (approx. 20 minutes) 25 %
3 - Questions/discussion/commenting of colleagues work (approx. 5-10 minutes) 10%
4 - Test 30%
Examination topics
Training methods are deliberated to advance a knowledge base, boost critical thinking, create responsiveness, and provide practical operations‑related skills. Participation includes problems, exercises, case studies, and reporting presentations.Content
eBusiness and Service Science Definitions
Service Business and Business Services
eBusiness Service Models
eBusiness Services Management
eBusiness Service Value and Valuation
eBusiness Services and Customer Relationships Management
eBusiness Service Systems and Architectures
eBusiness and Service Science Definitions
Service Business and Business Services
eBusiness Service Models
eBusiness Services Management
eBusiness Service Value and Valuation
eBusiness Services and Customer Relationships Management
eBusiness Service Systems and Architectures
Reading list
1. Gang Xiong, Zhong Liu, Xi-Wei Liu, Fenghua Zhu, Dong Shen, Service Science, Management, and Engineering - Theory and Applications, Academic Press, Elsevier, 2012, ISBN13: 978-0-12-397037-4.
2. Garry Lee, E-Commerce, E-Business and E-Service, CRC Press, Taylor&Francis Group, 2014, ISBN 9781138026469.
3. N. Delener, Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, IGI Global, January, 2012, ISBN13: 9781466600775, DOI: 10.4018/978-1-4666-0077-5.
4. Princely Ifinedo Ed., E-Business - Applications and Global Acceptance, InTech, 2012, ISBN 978-953-51-0081-2. www.intechopen.com/books/e-business-applications-and-global-acceptance
5. Frances Frei, Anne Morriss, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Harvard Business Review Press, 2012, ISBN-13: 978-1422133316.
6. Thomas Fischer, Heiko Gebauer, Elgar Fleisch, Service Business Development - Strategies for Value Creation in Manufacturing Firms, Cambridge University Press, 2012, ISBN: 9781139136730, DOI: dx.doi.org/10.1017/CBO9781139136730
7. Cinquini, Lino, Di Minin, Alberto, Varaldo, Riccardo (Eds.), New Business Models and Value Creation: A Service Science Perspective, Springer, 2013, ISBN 978-88-470-2838-8.
2. Garry Lee, E-Commerce, E-Business and E-Service, CRC Press, Taylor&Francis Group, 2014, ISBN 9781138026469.
3. N. Delener, Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, IGI Global, January, 2012, ISBN13: 9781466600775, DOI: 10.4018/978-1-4666-0077-5.
4. Princely Ifinedo Ed., E-Business - Applications and Global Acceptance, InTech, 2012, ISBN 978-953-51-0081-2. www.intechopen.com/books/e-business-applications-and-global-acceptance
5. Frances Frei, Anne Morriss, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, Harvard Business Review Press, 2012, ISBN-13: 978-1422133316.
6. Thomas Fischer, Heiko Gebauer, Elgar Fleisch, Service Business Development - Strategies for Value Creation in Manufacturing Firms, Cambridge University Press, 2012, ISBN: 9781139136730, DOI: dx.doi.org/10.1017/CBO9781139136730
7. Cinquini, Lino, Di Minin, Alberto, Varaldo, Riccardo (Eds.), New Business Models and Value Creation: A Service Science Perspective, Springer, 2013, ISBN 978-88-470-2838-8.
Association in the course directory
Last modified: Mo 07.09.2020 15:28