Universität Wien

040907 VK KFK HCM: Advanced Studies in Health Care Process Management (2009S)

2.00 ECTS (1.00 SWS), SPL 4 - Wirtschaftswissenschaften
Continuous assessment of course work

Do 19.03.2009 14:00-18.30 Uhr Seminarraum 5 BWZ KG: Fr 20.03.2009 14:00-18:30 Seminarraum 3 BWZ EG; Do 07.05.2009 14:00-18:00 Uhr Seminarraum 5 BWZ, KG

Registration/Deregistration

Note: The time of your registration within the registration period has no effect on the allocation of places (no first come, first served).

Details

max. 50 participants
Language: English

Lecturers

Classes (iCal) - next class is marked with N

Thursday 19.03. 14:00 - 18:30 Seminarraum 5
Friday 20.03. 14:00 - 18:30 Seminarraum 3
Thursday 07.05. 14:00 - 18:00 Seminarraum 5

Information

Aims, contents and method of the course

> This course gives an overview of appointment scheduling as applied to
> > outpatient services in health care. The main goal of effectively-designed
> > appointment systems is to improve clinic performance by minimizing patient
> > waiting time, doctor idle time and overtime. Therefore, the intended
impact
> > is on improving both quality and productivity in the health care delivery.

Assessment and permitted materials

Minimum requirements and assessment criteria

Students will be required to present a
> > written report on selected papers that exemplify different methodologies
> > used in the literature, that include analytical methods, simulation and
case
> > studies. (Sprache: englisch)

Examination topics

> A comprehensive review of the literature will be presented with an
emphasis
> > on definition and formulation of the appointment-scheduling problem and
> > taxonomy of methodologies used in prior studies. Recent paradigms such as
> > open-access scheduling will be discussed, together with some suggestions
for
> > future research directions.
> >
> > Hands-on exercises will be conducted in class in order to illustrate
general
> > modeling considerations and methods used for tackling the
> > appointment-scheduling problem.

Reading list


Association in the course directory

Last modified: Mo 07.09.2020 15:29