Universität Wien FIND

Return to Vienna for the summer semester of 2022. We are planning to hold courses mainly on site to enable the personal exchange between you, your teachers and fellow students. We have labelled digital and mixed courses in u:find accordingly.

Due to COVID-19, there might be changes at short notice (e.g. individual classes in a digital format). Obtain information about the current status on u:find and check your e-mails regularly.

Please read the information on https://studieren.univie.ac.at/en/info.

040907 VK KFK HCM: Advanced Studies in Health Care Process Management (2009S)

2.00 ECTS (1.00 SWS), SPL 4 - Wirtschaftswissenschaften
Continuous assessment of course work

Do 19.03.2009 14:00-18.30 Uhr Seminarraum 5 BWZ KG: Fr 20.03.2009 14:00-18:30 Seminarraum 3 BWZ EG; Do 07.05.2009 14:00-18:00 Uhr Seminarraum 5 BWZ, KG


Note: The time of your registration within the registration period has no effect on the allocation of places (no first come, first served).


max. 50 participants
Language: English


Classes (iCal) - next class is marked with N

Thursday 19.03. 14:00 - 18:30 Seminarraum 5
Friday 20.03. 14:00 - 18:30 Seminarraum 3
Thursday 07.05. 14:00 - 18:00 Seminarraum 5


Aims, contents and method of the course

> This course gives an overview of appointment scheduling as applied to
> > outpatient services in health care. The main goal of effectively-designed
> > appointment systems is to improve clinic performance by minimizing patient
> > waiting time, doctor idle time and overtime. Therefore, the intended
> > is on improving both quality and productivity in the health care delivery.

Assessment and permitted materials

Minimum requirements and assessment criteria

Students will be required to present a
> > written report on selected papers that exemplify different methodologies
> > used in the literature, that include analytical methods, simulation and
> > studies. (Sprache: englisch)

Examination topics

> A comprehensive review of the literature will be presented with an
> > on definition and formulation of the appointment-scheduling problem and
> > taxonomy of methodologies used in prior studies. Recent paradigms such as
> > open-access scheduling will be discussed, together with some suggestions
> > future research directions.
> >
> > Hands-on exercises will be conducted in class in order to illustrate
> > modeling considerations and methods used for tackling the
> > appointment-scheduling problem.

Reading list

Association in the course directory

Last modified: Mo 07.09.2020 15:29